Shamsuddin Akanda: The aim of Islami Bank Bangladesh PLC is to deliver banking services directly to customers’ doorsteps. Additionally, the bank is committed to providing fast and efficient service. To achieve this, it has launched the Islami Bank Help Portal, enabling customers to access services 24/7 from anywhere in Bangladesh using their mobile phones or computers.
Features of Islami Bank Help Portal
The Islami Bank Help Portal is a digital platform designed to provide seamless customer support and banking services. Its key features include:
1. Registration requirement for the account holder
2. Full account number mandate during registration process
3. Login PIN
4. Captcha verification
5. OTP (One-Time Password) for setting up Login PIN
6. Masking of account Number
7. Mobile number validation
Through this platform, customers can access a wide range of banking services round the clock from anywhere in Bangladesh using mobile devices or computers with internet facility.
See also:
❏ How to Change Islami Bank CellFin Number
Services of Islami Bank Help Portal
The Islami Bank Help Portal is a digital web portal. By using this portal, customers can access the following important banking services at any time (24/7) from any part of Bangladesh using their mobile phones or computers:
1) Check Account Balance (AWCA, MSA/ MSA-Staff, SMSA, MIESA, MPA, MSSA)
2) Show Account Statement (AWCA, MSA/ MSA-Staff, SMSA, MIESA, MPA, MSSA)
3) Check Card Balance (Debit Card, Prepaid Card, Khidmah Credit Card etc.)
4) Show Card Statement (Debit Card, Prepaid Card, Khidmah Credit Card etc.)
5) ATM Transaction Complaints and
6) Track Issued Dispute
These services enhance privacy and security by verifying user authenticity through registration and ensuring control with a Login PIN. Account number masking validates eligibility, while minimizing the need to share sensitive information reduces the risk of exposing personal or account details.
How to Avail the Service
Customers can access the Islami Bank Help Portal by following these simple steps:
1. Visit the portal (https://help.islamibankbd.com).
2. Completion of the registration process using full digit of account number.
3. Set a Login PIN to access for getting the service menu.
4. For more details in বাংলা about the Islami Bank Help Portal, click- Here
Benefits of Islami Bank Help Portal
The following are the benefits that customers will gain through the Islami Bank Help Portal:
• Customers will receive instant service, thereby reducing the customer service pressure on branches and contact centers.
• The service quality of every branch and contact center will improve.
• Customers’ trust and satisfaction with the bank will increase.
• Customers don’t need to visit a branch to check their balance.
• Customers do not need to visit a branch or call the contact center to issue a dispute claim.
• Customers can check the status of dispute claims.
Courtesy: Mohammad Shamsuddin Akanda, Islami Bank Bangladesh PLC (IBBPLC)
Contact for more details
Islami Bank Bangladesh PLC, Head Office: Islami Bank Tower, 40 Dilkusha C/A, Dhaka-1000, Bangladesh, or Contact any Branch/Sub-Branch/Agent Banking Outlet
✆ Call Center: 16259 (Local); (+8802) 8331090 (Overseas)
GPO Box No: 233
Telephone: (02) 9563040 (Auto Hunting), 9560099, 9567161, 9567162, 9569417
Mobile: 88-01711-435638-9
Telex: 642525 IBANK BJ, 632403 IBANK BJ, 671620 IBANK BJ
Fax: 880- 2- 9564532, 880 -2- 9568634
Swift: IBBLBDDH
Cable: ISLAMIBANK
Email: info@islamibankbd.com
Website: www.islamibankbd.com
