Shimanto Bank Job Circular (Customer Service Manager-Officer to PO)

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Shimanto Bank Limited is operating of Border Guard Bangladesh (BGB). It’s a leading bank company in Bangladesh. Recently, Shimanto Bank Limited has been published new job circular for job seekers. You must have to apply before 18 January, 2021.

Post: Customer Service Manager (Officer to PO) for Urban/Rural/Sub Branch
✓ Vacancy: Not specific.
✓ Employment Status: Full-time.
✓ Job Grade: Officer to PO
✓ Workplace: Work at office.
✓ Job Location: Anywhere in Bangladesh.

Job Responsibilities
✓ To achieve assets and liabilities targets.
✓ Give full support to BM for achieving targets.
✓ Cross-sell of different products.
✓ To help and organize sales promotions (Campaigns, presentations, seminars, exhibitions etc) in co- ordination with the BM & other sale channels.
✓ All other branch operational services as and when required by the competent authority.
✓ To ensure high quality service to customers.
✓ Handle customer feedback and complaints efficiently.
✓ To ensure excellent service for customers and monitor that customers are not routed to different desks.
✓ Ensure adequate stocks of all forms and brochure.
✓ Authorization of Account Opening and checking KYC procedure.
✓ Authorization of Pay Order Authorization of Fund Transfer.
✓ Authorization of Stop cheque, Hold Fund, No Debit, Account blocked, Hold mail and standing instruction.
✓ Authorization of cheque book delivery.
✓ Authorization of account closing.
✓ CPV regularization.
✓ Dormant Account Activation.
✓ Anti-Money Laundering activities reporting.
✓ Bangladesh Bank Reporting.
✓ Vault Key holding.
✓ Confirm reconciliation of delivery items.
✓ Verify and sign bank certificates.
✓ Authorization of Cash/Non cash transactions.
✓ NRB payments.
✓ Vault Book and Cash Book Balancing.
✓ Vault key holding.
✓ Ensure all transactions are done under dual control (Maker & Checker) and all other than system generated transactions execution are supported by vouchers.
✓ Check all restricted accounts (Dormant /Unclaimed / deceased or any other blocked accounts) maintained as per approved guidelines.
✓ Reconcile/ Monitor all branch G/L including suspense & income/expenditures entries as per Bank’s internal control policy/guidelines.
✓ To check all EOD reports of the branch for all transactions including cash and non-cash. Also to monitor other transactions/activities in the branch.
✓ To assist BM in developing and updating of procedures, control and monitoring plans for operational risk management.
✓ Ensure that appropriate internal controls and procedures for money laundering prevention are in place and functioning as intended. Where appropriate, assist in the investigation of financial crime risks.
✓ Design and implement control measures and monitoring plan for compliance and operational risk management in consumer banking.
✓ Ensure effectiveness of controls for compliance monitoring and risk management in the Branch.
✓ Ensure Key register & Leave register/roster maintained by BM/designated staff is properly maintained.
✓ Ensure risks and issues identified are resolved in an appropriate and timely manner.
✓ Ensure all the audit findings of branches identified by Internal Audit Team and External Auditor and ✓ Bangladesh Bank inspection team have been resolved within timeframe and also ensure such findings will be repeated.
✓ Prepare and send all reports to Head Office/ Regulatory Authority as per requirement.
✓ Perform as a custodian of voucher.
✓ Make sure that the branch’s cash holding limit is not breached.
✓ Make sure standard time is maintained for each and every service provided to the customer.
✓ Any other responsibilities as assigned by the superior/Line Manager.

Educational & Experience Requirements
✓ Minimum Graduation in Business discipline with minimum CGPA 3.00 from reputed university.
✓ 5 to 6 year(s).
✓ The applicants should have experience in the following area(s): Branch Banking.

Additional Requirements
✓ Age 27 to 33 years.
✓ Both males and females are allowed to apply.
✓ Candidate residential of or having banking experience at Gulshan, Uttara, Mohammadpur of Dhaka, GEC More of Chattogram, Mymensingh Town, Rangpur Sadar, Cumilla Town, Jashore Town, Hilli, Upo Shahar Sylhet, Sarail B Baria will be preferred.

Salary
✓ Negotiable.
✓ Other benefits are as per Bank`s Human Resources Policy.

Apply Procedure
✓ Only shortlisted candidates will be called for interview.
✓ Bank reserves the right of reject any application without assigning any reason or information to any concerned.
✓ Photograph must be enclosed with the resume.
✓ Apply Procedure: Click Here for Apply.
✓ Application Deadline: 18 January, 2021.

Job Source: BD Jobs